Terms & conditions

Last updated: August 2026. These terms are a working draft and must be reviewed by legal counsel before launch.

1. Who you're buying from

These terms apply to purchases made at Kitchennora, operated by Kitchennora AB (placeholder), Storgatan 1, 111 51 Stockholm, Sweden (org. no XXXXXX-XXXX).

2. Orders and confirmation

An order becomes binding when you complete payment at checkout. You'll receive an order confirmation by email. We reserve the right to cancel and fully refund orders in case of obvious pricing errors or stock issues — we'll tell you promptly if that happens.

3. Prices and payment

All prices are shown in SEK and include VAT. Shipping costs are shown at checkout before you pay. Payment is processed by Stripe; we accept the payment methods shown at checkout.

4. Delivery

Delivery estimates are shown on each product page and summarised on our shipping page. If a product is delayed significantly beyond the estimate, you may cancel the affected item for a full refund.

5. Right of withdrawal and returns

You have a statutory 14-day right of withdrawal, which we extend to 30 days — see our returns page for the process.

6. Faulty products

Statutory consumer protection applies to all purchases. If a product is faulty, contact us and we will repair, replace or refund in line with applicable consumer law.

7. Disputes

We hope to resolve any issue directly with you. If we can't, Swedish consumers can turn to the National Board for Consumer Disputes (ARN), and EU consumers can use the European Commission's online dispute resolution platform.