Frequently asked questions
Short, honest answers. Can't find yours? Email us and a person will reply.
How long does delivery take?
We pack orders within 1–2 business days, and delivery typically takes 3–8 business days after dispatch depending on the product and destination. Each product page shows its own estimate, and you'll get tracking by email when your order ships.
What does shipping cost?
Standard shipping is 49 kr, and orders over 499 kr ship free. Some larger products always ship free — it's noted on the product page.
Which countries do you ship to?
We currently ship to Sweden and most of the EU. If your country isn't available at checkout, drop us a line and we'll tell you if it's coming.
How do payments work?
Checkout is handled by Stripe, one of the world's largest payment providers. You can pay by card; your card details go directly to Stripe and never touch our servers.
Can I return a product?
Yes — you have 30 days from delivery to return unused items in their original packaging. Email support@kitchennora.com with your order reference and we'll send you return instructions.
What if my order arrives damaged?
Take a photo of the damage and email it to support@kitchennora.com within 7 days of delivery. We'll send a replacement or refund you — whichever you prefer.
Can I change or cancel my order?
If your order hasn't shipped yet, usually yes. Email us as soon as possible with your order reference and we'll do our best to catch it before it leaves the warehouse.
Do the products come with a warranty?
All products are covered by EU statutory consumer protection. If a product develops a fault within the legal warranty period, contact us and we'll sort it out.